RETURNS & EXCHANGES
FREE SHIPPING DISCLAIMER:
Our Free Shipping option is USPS First Class package service. This service offers NO INSURANCE on your package and has recently seen significant delays in package delivery time.
If you've chosen the FREE SHIPPING option for your order, we apologize but at this time we CANNOT offer ANY refunds, returns, or replacements for items lost or delayed by USPS.
If you choose to use the FREE SHIPPING option for your order, we highly recommend protecting your order using the ROUTE SHIPPING PROTECTION toggle prior to checkout. This will provide insurance coverage against loss, damage, or theft to your order. If you choose the FREE SHIPPING option and do not select the ROUTE SHIPPING PROTECTION, we are not liable for lost, damaged, or stolen items.
We will gladly accept returns or exchanges of unused items within 30 days of purchase. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return or exchange, your item must be unused, in its original packaging, and in the same condition that you received it (ie. not signs of wear, no stretching, no marks, no damage to original packaging).
If you would like to return or exchange your item, please contact:
We will send you a return label for your shipment. Please specify in your email as to whether you would like a refund for your return, or if you would like to exchange your return for another available product on our website. Please note that you will be responsible for the shipping cost of your return.
To complete your return or exchange, we will require a receipt or proof of purchase (email confirmation or packing slip qualify).
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved and you choose to receive a refund for your purchase, a refund will be processed and a credit will automatically be applied to your credit card or original method of payment.
If your return is approved and you choose to exchange it for another product, we will process the exchange and charge/refund any cost difference to your credit card or original method of payment.
Note that you will still be responsible for the shipping costs of both returning your initial order and shipping your exchanged item.
LATE OR MISSING REFUNDS:
If it has been more than 10 business days since you received notice that a refund has been approved for your return and haven’t received your refund yet, first contact your bank or credit card company. It some cases it may take additional time before your refund is officially posted.
If you’ve done this and you still have not received your refund yet, please contact us at firstname.lastname@example.org. We will do our best to get your refund to you in a timely manner.
Unfortunately, all international orders are final sale and cannot be returned.