Where are orders shipped from?
Orders placed with BANDITS will be shipped from the United States.
How long will it take to receive my order if I live in the US?
Once an order is placed it can take anywhere from 5-7 business days to be delivered if using the free shipping option.
Can I order if I live internationally?
Absolutely. We offer $10 USD flat rate standard international shipping (2-4 Weeks), and FREE International shipping for orders over $100 USD. In most cases, international shipping is facilitated via USPS International or DHL. However, please note that for international orders you will be responsible for any additional import duties, customs, fees and taxes that will be charged by your country and not included in the fulfillment order. In some rare cases, payment may be necessary to release your order from customs before delivery.
When are orders shipped?
BANDITS ships orders Monday – Saturday. In most cases, orders placed before 12PM will ship the same day. Orders placed after 12PM will, in most cases, ship the next day. Orders placed on Saturday after 12pm will be sent the following Monday.
What if I need rush delivery or have problems with my order?
We offer expedited delivery options at an additional charge. Also, if you have any problems receiving your order or need a specialty rush delivery please contact us at 402-650-9387 or email email@example.com and we will do our best to assist you.
RETURNS & EXCHANGES
What is your return and exchange policy?
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
If you would like to return your item, please contact firstname.lastname@example.org and we will send you a return label for your shipment. Please note that you will be responsible for the shipping cost of your return. We will take it out of the reimbursement or refund of your order.
To complete your return, we require a receipt or proof of purchase (email confirmation or packing slip qualify).
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account or credit card statement again.
Then contact your bank or credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Unfortunately, all international orders are final sale and cannot be returned.
Will I be charged sales tax?
Yes, sales tax will be applied to all orders.
Who makes your bandanas?
BANDITS bandanas are hand made in Bali, Indonesia by locals and expats that we have developed excellent relationships with. We have visited each supplier, manufacturer, and contractor IN PERSON to assure ethical employment practices and working conditions for everyone involved in creating our bandanas. Because every item is handmade small variances in products may occur.
Where does the cotton used in the bandanas come from?
BANDITS purchases our cotton from a wholesale supplier in Bali, who sources the cotton yarn from the central region of the neighboring island of Java in Indonesia. The yarn is then woven into sheets of cotton in Bali
How are the bandanas printed?
The bandanas are screen-printed by hand using the traditional Indonesian "Batik" table-style printing process. In this process the cotton is rolled and stretched out across long tables. The large silkscreen (one for each color of the design) is then placed on top the cotton. Next, a water bases pigment paint or dye is applied evenly (usually by a two person team standing across the table from one another) throughout the screen and is allowed to filter into the fabric. This process is then repeated to the end of table the create a repeating pattern on the fabric.
What kind of paint is used in the printing?
BANDITS are printed using water based fiber-reactive, color-fast pigments or dyes. These dyes infuse the bandanas with vibrant color that won't fade when washed. Reactive dyes also contain no latex, plastic, or harmful chemicals so they're safer for your skin and for the environment!
ARTISTS & CHARITIES
How are the artists compensated?
BANDITS negotiates directly with all of the featured artists to arrive on a fair commission/licensing fee for each design.
How are the charitable donations calculated and paid?
For each bandana we sell, BANDITS sets aside 10% of the FULL RETAIL PRICE of the bandana (ie $2.80 for a retail price of $28) for the charity chosen by that design's artist. At the end of every fiscal quarter we will then calculate the total "set aside" funds generated during the prior quarter. These funds will then be donated as a lump sum to the respective charities on behalf of BANDITS and the artists.
Are the charities vetted?
Yes, each of the charities we donate to has been personally vetted by BANDITS. We have directly communicated with each charity to assure that all donations are being used to advance the mission of the organization.